Refund policy

Last updated: November 11, 2026

Returns

You can return your order within 30 days of delivery if it is unused and in its original packaging. Email us at support@trovemoon.com with your order number before sending anything back: we'll confirm the return and send you the return address.

Return shipping for change-of-mind returns is paid by the customer.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or refund you in full, including shipping, at no cost to you. If we ask you to send the item back, we pay for the return.

Refunds

Once we receive and check your return, or approve your claim, we refund the original payment method within 5–10 business days. Your bank may take a few more days to show it.

Original shipping charges are refunded only when the item was damaged, defective or wrong.

Bundles

If you bought a bundle and return only some of the items, we refund what you paid minus the regular price of the items you keep.

Contact

Questions about returns or refunds: support@trovemoon.com