Shipping policy

Last updated: November 11, 2026

Where we ship

We ship to the United States.

Processing time

We prepare orders within 2–4 business days after payment is confirmed. Business days don't include weekends or public holidays.

Delivery time

Orders ship from our fulfillment partner’s warehouse in China and usually arrive 6–12 business days after they are dispatched. Delivery dates are estimates, not guarantees.

If we can't ship your order within the time stated here, we'll email you with a new estimate and the option to cancel for a full refund.

Shipping costs

Shipping is free on orders of $60 or more. For smaller orders, the shipping rate is shown at checkout before you pay.

Import duties

Prices include any import duties and taxes, so there is nothing extra to pay on delivery.

Tracking

When your order ships, we email you a tracking number. Tracking can take a few business days to show movement.

Delivery address

Please check your address before placing your order. If a package comes back because the address was incomplete or wrong, we'll contact you to send it again, and the cost of resending may be charged to you.

Missing packages

If tracking shows your order as delivered but you can't find it, check around your door and with your neighbors or building, then email us at support@trovemoon.com. We'll help you with the carrier claim.

If your order is lost in transit, contact us and we'll send a replacement or refund it in full.